You can find the estimated delivery time of your order in the shipping confirmation mail.
Usually, the preparation and shipment of your order take 1 to 3 working days, while delivery by the courier can take from 1 to 5 working days.
If your order does not arrive within the estimated time, please get in touch and we will try to solve the problem.
During our busy or peak holiday seasons, we will try our best to guarantee your parcels to arrive on time, but due to high volume and unexpected circumstances beyond our control, there might be slight delays in delivery of your orders.
Unfortunately, once the courier accepts a parcel, we are no longer liable for the shipment.
Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstances that may affect our couriers.